FAQ

First, ensure the unit isn't empty and is properly attached. Second, confirm it's fully charged or correctly plugged in. Third, verify the power button is on; a light indicator should appear. If it still doesn't mist after these steps, turn the unit off, wait 2 to 3 minutes, then turn it back on. If the issue persists, the unit likely needs cleaning. Please refer to your instruction manual for proper cleaning procedures. Only use ethyl alcohol or the provided cleaning kit for cleaning. Do not use any other cleaning solutions.

The duration of a 100ml bottle of oil depends entirely on your usage and your preferred scent strength. We recommend starting with a low setting. On a low setting, a 100ml bottle typically lasts 30 to 90 days, though this can vary based on your specific usage habits and the diffuser model you own. If you desire a stronger scent, you can gradually increase the setting and adjust the misting duration. To conserve oil, we suggest setting your scenting schedule to 8 hours per day, which can be further adjusted to fewer hours based on your needs.

Absolutely, yes! Our fragrance oils comply with and have been certified by the International Fragrance Association (IFRA) in the US. All our diffusers are also CE, FCC, and RoHS compliant. This ensures they are 100% safe for babies, children, and pets. Our fragrance oils contain zero alcohol and zero additives, consisting purely of essential oils.